Frequently Asked Questions
Everything you need to know about brewing and kegging at home.
How long does shipping take for heavy brewing equipment?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, though larger items like kegerators may require specialized freight handling.
What is your return policy on homebrewing supplies?
We offer a 30-day return policy for most unused items in their original packaging. Please note that perishable items like yeast and hops cannot be returned to ensure quality control for all customers.
Do your kegs and fermenters come with a warranty?
Yes, all our hardware and pressurized vessels come with a standard 12-month warranty against manufacturing defects to give you peace of mind during your brewing sessions.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern financing options like Afterpay and Klarna for larger equipment purchases.
Are your products suitable for commercial use?
While our main focus is the home enthusiast, many of our high-grade stainless steel products and dispensing systems are built to commercial standards and are suitable for small bars and cafes.